Monte Verde Windows and Doors (“Monte Verde Windows and Doors”, “we”, “us”, and “our”) understands that privacy is important to you. This Privacy Policy describes the personal information we collect, use, and disclose about individuals who visit monteverdewindows.com (the “Site”) and the steps we take to protect individual’s privacy. You may contact us regarding our privacy practices by sending an E-mail to [email protected].
Personal Information We Collect
Whenever you visit the Site, we automatically collect certain information from you by you visiting and navigating through this Site as well as when you submit information using a form on this Site. Through the Site, we will collect information that can identify you and/or your activity. Monte Verde Windows & Doors collects the following categories of personal information. For each category of personal information, we have identified examples, business purposes for use of the information, sources from which the information is collected and third parties with who we have shared the information in the last 12 months.
| Category of Personal Information | Personal Identifiers & Contact Information |
| Examples | Name, mailing address, email address, phone number and records of products or services purchased, obtained or considered. |
| Business Purpose(s) for Which Information is Used |
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| Sources from Which Information is Collected |
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| Categories of Third Parties to Whom Information was Disclosed in Last 12 Months | We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. |
| Category of Personal Information | Commercial Information |
| Examples | Credit card numbers, expiration dates, and CVV codes; bank account information; wiring instructions |
| Business Purpose(s) for Which Information is Used |
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| Sources from Which Information is Collected |
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| Categories of Third Parties to Whom Information was Disclosed in Last 12 Months | We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. |
| Category of Personal Information | Dealer Information |
| Examples | Company Name; Contractor’s State License Board Number (CSLB#); Company Mailing Address; Phone Number; Fax Number; E-mail Address; Type of Entity; Owner Name(s); Mailing Address(es); Social Security Number(s); Bank Name; Routing Number; Account Number; Signature(s); Credit/Debit Card Number; Dealer Account Number(s); E-quotes; Username(s); Password(s); and Records of Products or Services Purchased, Obtained, or Considered |
| Business Purpose(s) for Which Information is Used |
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| Sources from Which Information is Collected |
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| Categories of Third Parties to Whom Information was Disclosed in Last 12 Months | We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. |
| Category of Personal Information | Computer, Electronic Device, Network and Internet Activity |
| Examples | Date and time of your visit to our Site; dates, time, and webpages visited; links clicked on webpages visited; browser ID; browser type; device ID; operating system; form information downloaded; domain name from which our site was accessed; cookies; programs and documents accessed on our computers; and e-mails sent |
| Business Purpose(s) for Which Information is Used |
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| Sources from Which Information is Collected | Electronic devices; e-mail accounts and the device and browser used to access the accounts; individuals using electronic or digital resources such as our internet, network, or digital platforms, and the device and browser used during such activities; individuals sending e-mails to an address in the company domain; visitors of our Site and the device and browser used to access the Site. |
| Categories of Third Parties to Whom Information was Disclosed in Last 12 Months | We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. |
| Category of Personal Information | Geolocation Data |
| Examples | IP address |
| Business Purpose(s) for Which Information is Used |
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| Sources from Which Information is Collected | Electronic devices; e-mail accounts and the device and browser used to access the accounts; individuals using electronic or digital resources such as our internet, network, or digital platforms, and the device and browser used during such activities; visitors of our Site and the device and browser used to access the Site. |
| Categories of Third Parties to Whom Information was Disclosed in Last 12 Months | We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. |
Sharing Your Personal Information
Monte Verde Windows & Doors does not sell your personal information to third parties, including the data of any minors. We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Use of Cookies and Other Tracking Technologies
Cookies are small files that the Site may transfer to a user’s computer that reside there for either the duration of the browsing session (session cookies) or on a permanent (until deleted) basis (persistent cookies) that may be used to identify a user, a user’s machine, or a user’s behavior. We make use of cookies on our Site under the following circumstances and for the following reasons:
- Compile data about website traffic to offer a better Site experience; and
- Understand and save visitor preferences for future visits.
Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity.
Your Rights as a California Consumer
If you are a California resident, you have the following rights:
- The right to request, up to 2 times in a 12-month period, that we identify to you: (1) the categories of personal information we have collected, disclosed or sold about you in the last 12 months; (2) the categories of sources from which the personal information was collected; (3) the business purpose for which we use this information; and (4) the categories of third parties with whom we share or have shared your personal information in the last 12 months;
- The right to request, up to 2 times in a 12-month period, that we disclose to you, free of charge, the specific pieces of personal information we have collected about you in the last 12 months;
- The right to request, up to 2 times in a 12-month period, that we delete personal information that we collected from you, subject to certain exceptions;
- The right to opt-out of the sale of your personal information to third parties;
- The right to designate an authorized agent to submit one of the above requests on your behalf; and
- The right to not be discriminated against in receiving different or less favorable pricing, service or financial incentive for exercising any of the above rights.
How to submit a request You can submit a verifiable consumer request to know or request for deletion of your personal information by any of the two options below:
- Submit an online request on our website.
- Call our privacy toll-free line at (800) 287-7996.
How we will verify that it is really you submitting the request When you submit a consumer request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us. For example, if your sole interaction with us was as a website visitor, then in order to verify your identity, we will need to ask you to provide your name, email, phone number, IP address, device ID, browser ID, and/or cookie ID. How to authorize an agent to act on your behalf You can authorize someone else as an Authorized Agent who can submit a consumer request on your behalf. To do so, you must either: (a) execute a valid, verifiable, and notarized Power of Attorney; or (b) provide other written authorization that we can then verify. When we receive a consumer request submitted on your behalf by an Authorized Agent, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your Authorized Agent. Responding to your consumer requests We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 45 days or 90 days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding our receipt of your verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Children Under the Age of 16
Our Site is not intended for children under 16 years of age. No one under age 16 may provide any personal information on the Site. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Site. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at the email address below.
Protection of the Information We Collect
The protection of the information that we collect about visitors to this Site is of the utmost importance to us and we take every reasonable measure to ensure that protection, including:
- We keep automatically collected data and voluntarily collected data separate at all times.
- We use internal encryption on all data stores that house voluntarily captured data.
- We use commercially reasonable tools and techniques to protect against unauthorized access to our systems.
- We restrict access to private information to those who need such access in the course of their duties for us.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by: FACEBOOK – https://www.facebook.com/settings/?tab=ads GOOGLE – https://www.google.com/settings/ads/anonymous Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Information for Users Outside the United States
If you are visiting the Site from outside the United states, please be aware that information we obtain about you will be processed in the United States or in other jurisdictions. By using the site, you acknowledge and consent to the international transfer and processing of your personal data as described in the Privacy Policy. Please be aware that the data protection laws and regulations that apply to your personal data transferred to the United States or other countries may be different from the laws in your country of residence.
Revisions
This Privacy Policy is subject to change at our discretion. We will update this privacy policy from time to time and at least every 12 months in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Your continued use of this Site after any update to this Privacy Policy will constitute your acceptance of the changes.
Questions
If you have other questions or concerns about this Privacy Policy, please call us at (800) 287-7996 or send us an E-mail to [email protected].
Consent to Terms and Conditions
By using our services, accessing our Site, or otherwise engaging in activities described above, you consent to all Terms and Conditions expressed in this Privacy Policy.
This Privacy Policy is subject to change at our discretion. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Your continued use of this Site after any update to this Privacy Policy will constitute your acceptance of the changes.
Dealers
Specific Information Collected: The personal identifying information includes Company Name, Contractor’s State License Board Number (CSLB#), Company Mailing Address, Phone Number, Fax Number, E-mail Address, Type of Entity, Owner Name(s), Mailing Address(s), Social Security Number(s), Bank Name, Routing Number, Account Number, Signature(s), Credit/Debit Card Number, Dealer Account Number(s), E-quote Username(s), Password(s), and Records of Products or Services Purchased, Obtained, or Considered.
Consumers [Homeowners and Warranty Services]
Specific Information Collected: The personal identifying information includes Name, Address, Phone Number, E-mail Address, and Records of Products or Services Purchased, Obtained, or Considered.
Business Purpose for Using Personal Information
Monte Verde Windows and Doors uses the personal identifying information to communicate with customers/Dealers to process orders, process payments and provide warranty services to purchasers of our products.
We may use third-party payment services to collect credit card payments. If you wish to make a payment, you will be directed to a webpage that is hosted by the payment service provider and not by us. Any personally identifiable information that you provide through the Payment Service Provider Page will be collected them and not by us and will be subject to Payment Service’s Provider privacy policy, rather than this Policy.
Monte Verde Windows and Doors does not sell your personal information or any other information to third parties.
Notice Regarding Use of the Services by Children
The Site is not directed to children under the age of eighteen (18), and we request that children do not provide personally identifiable information through the Services
Questions
If you have other questions or concerns about these privacy policies, please call us at (800) 287-7996 or send us an E-mail to [email protected].